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Return Policy

Returns & Exchanges

*IMPORTANT: Our Buy 1 Get 1 Free Offer Items may NOT be returned*

Go to this link to complete a Return/Exchange: RETURN PORTAL

Need to Exchange or Return? No problem. We are sorry things didn’t work out for you, but no worries, getting a return, exchange, or store credit is really easy. As long as the clothes are not damaged, worn, washed, or altered :)

We happily accept returns/exchanges within 30 days of purchase (i.e. if your receipt says Sept 19th 2016, we must receive it by Oct 19th 2016). We want to give you enough time to see if you like your pocketed clothing, and if it fits.

Exchanges:

Do you love the item, but just need another size? We would be glad to exchange it as long as we still have it in stock.

Online Store Credit:

Get store credit in the form of a code. If the item you return is $43.52 you will get a code e.g. SAMSCREDIT for that amount to be used on something else you want.

Refund:

Get a refund back to the original payment method you used, minus the shipping fee.

Store Credit Only: Items received 31-100 days after the shipment date on the receipt, you will get Store Credit only, minus the shipping fee.

*All sale items are final sale, no refunds or returns*

How to Return an Item:

Process for returning clothes to Poche Posh.

  1. Re-package item in a waterproof packaging of your choice or feel free to use the package we shipped your order in.
  1. Print out Return Form here and fill out what items you want returned, exchanged, or have store credit for. Include details like; which size you want to exchange to, and if there were any problems with the clothes, if any.
  1. Shipping Address:

Poche Posh
115 King St. N
Waterloo, ON
N2J 2X7
Canada

  1. Return package to local post office and get proof of postage just in case something happens and it accidentally doesn’t get to us, this proves that it should have.

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