General Shipping Policies
Shipping Costs
Estimated delivery times are based on the geographical location and vary from 5-7 business days in the USA, Canada, and 15-20 business days for the rest of the world.
We Ship to:
North America, South America, Europe, Asia, Australia & New Zealand. :)
Email us if you do not see your shipping zone at hello@pocheposh.com!
*Poche Posh is not liable for any customs duties, import duties, quotas or permits, product restrictions and other local requirements. The customer or recipient of the package is required to pay at time of delivery.
Mishandling
Poche Posh is not liable if your package is mishandled, lost or damaged by the shipping company. If your package is late, do drop us a line at hello@pocheposh.com, and we will try to communicate with the shipping company. Please wait up to 14 days during the holiday season for your package to arrive. Unfortunately, we can not refund or send you another item at this time, if the shipping company has lost or damaged the item. We are truly sorry for any inconveniences.
Please check our Return Policy Page for questions regarding returns and exchanges.
Returns & Exchanges
Need to Exchange or Return? No problem. We are sorry things didn’t work out for you, but no worries, getting a return, exchange, or store credit is really easy. As long as the clothes are not damaged, worn, washed, or altered.
We happily accept returns/exchanges within 30 days of purchase (i.e. if your receipt says Sept 19th 2018, we must receive it by Oct 19th 2018). We want to give you enough time to see if you like your pocketed clothing, and if it fits.
*All sale items are final sale, no refunds or returns
Sale items have a red color price*
Exchanges:
Do you love the item, but just need another size? We would be glad to exchange it as long as we still have it in stock. Please email us at hello@pocheposh.com or simply reply to your confirmation email and request a size exchange.
Online Store Credit:
Get store credit in the form of a code. If the item you return is $43.52 you will get a code e.g. SAMSCREDIT for that amount to be used on something else you want.
Refund:
Once we receive your item we will contact you. Get a refund back to the original payment method you used, minus the shipping fee. This will be credited to whichever credit card or Pay Pal account you used.
Store Credit Only: Items received 31-100 days after the shipment date on the receipt, you will get Store Credit only, minus the shipping fee.
Returning How-To:
- Mail your items to, please include "ORDER RETURN" on the label and your order number:
In America?
Poche Posh Inc.
Order RETURN #----
5677 Orion Place
Rancho Cucamonga, CA, USA
91737
In Canada?
Poche Posh Inc.
Order RETURN #----
499 Pleasant Ridge Ave.
Vaughan, ON, CANADA
L4J 8X2
- Customers must cover the cost of shipping to return items.
- Customers should email: hello@pocheposh.com and notify us of your return to speed up the process of getting your refund.
